Due to the artisanal techniques used in producing our pieces, some unique variations may occur.

Please also note that made-to-order items cannot be cancelled once the order is placed.

RETURNS

Returns and Exchanges

Returns will only be accepted on items with major manufacturing issues. This does not include minor aesthetic imperfections, accidental damage, misuse, loss or theft of the item on behalf of the customer.

To get in touch with a return please use the contact page quoting the order number and reason for return.

Exchanges are not offered as all items are made to order on demand.

14 Days to Return

Items must be returned within 14 days of receiving the item and in the original condition in which they were received. 

Return Cost

Cost of shipping returns will be covered by the customer and original shipping costs will not be refunded. 

SHIPPING

UK Standard Shipping

Domestic orders shipped with UK Standard Shipping are sent with Royal Mail Signed for 1st Class. Normally arrives within 1-2 business days with signature on arrival.

UK Tracked Shipping

Domestic orders shipped with UK Tracked Shipping are sent with Royal Mail Special Delivery Guaranteed by 1pm. Arrives next day by 1pm with signature on arrival.

International Tracked Shipping

All international orders are sent with Royal Mail International Tracked & Signed. Reliable delivery to Europe within 3-5 business days and rest of the world within 6-7 business days. Tracked end-to-end with online confirmation and signature on delivery.

Orders sent from the UK to Europe may be subject to additional charges and customs duties. Likewise, orders sent from the UK to the US may be subject to additional charges and import duties.

We do not accept responsibility for any additional costs, which may vary from country to country. Payment of these are made by the customer.